FAQ

What payment methods do you accept?

We accept UPI, Debit/Credit Cards, Net Banking, Wallets, and Cash on Delivery (COD) (available with a small extra fee).

Do you offer Cash on Delivery (COD)?


Yes, COD is available across India.

⚠️ To ensure genuine orders, we may call/WhatsApp you for COD confirmation before dispatch.

Unconfirmed COD orders will be canceled automatically.

Do you ship all over India?


Yes, we deliver to all serviceable pin codes across India.

How long does delivery take?


Standard delivery time is 5–9 business days depending on your location.

You will receive tracking details via SMS/Email once your order is shipped.

Do you provide free shipping?


Yes, we offer Free Shipping on prepaid orders above ₹999.

For orders below ₹999, a small shipping fee applies.

What is your return & refund policy?

We offer a 7-Day Easy Return policy for damaged/defective products.

Refunds are processed to your original payment method within 5–7 working days after approval.

How can I track my order?


Once your order is dispatched, you will get a tracking link via email/SMS.

You can also track it from the “Track My Order” section on our website.

How do I cancel my order?


Orders can be canceled within 12 hours of placing them.

After shipping, cancellations are not possible.

How can I contact support?


Email: support@maxstorez.in
Our team is available Mon–Sat (10 AM – 7 PM).